Hospital operations analytics platform

The smart hospital management and operations analytics platform gives managers at every level and in every function a cross-functional software tool that merges business and operations data from an operations management perspective. It integrates data produced by the hospital's clinical and administrative systems and provides integration, query, statistics, and analysis of business data covering outpatient services, surgery, inpatient services, and referred patients, supporting decisions on operations analysis, revenue analysis, cost analysis, quality control, and internal control and compliance.

Core capabilities

• Workload analysis: covers key service output across outpatient, emergency, inpatient, surgical, interventional, health checkup, hemodialysis, endoscopy, and medical technology examination activity, as well as the specific workload figures required for accreditation or assessment.
• Revenue and expenditure analysis: analyzes clinical service output by aggregate and component structure, output scenario, and organizational dimension.
• Case-mix analysis: uses DRG/DIP payment as the case-mix basis, consistent with the DRG-related indicators of the national assessment.
• Human resources analysis: builds a competency model, evaluates productivity both per person and adjusted by capability coefficient, and quantifies the hospital's investment in each employee against average output.
• Consumables monitoring: analyzes the 18 high-value consumables monitored under the national assessment as well as chargeable materials, across case-type and procedure dimensions.
• National assessment monitoring: covers national monitoring indicators and the full set, drawn from the 55+1 indicators of the national tertiary public hospital performance assessment, analyzed across clinical quality, operating efficiency, sustainable development, and satisfaction, with both reported and forecast data.
• Clinical quality: focuses from an operations perspective on structural and outcome quality, particularly the discharge, surgery, and ICU readmission indicators that affect insurance payment.

Product strengths

The platform organizes the operations management cockpit on a "priority first" design principle. Referencing health insurance policy and national assessment indicators, it concentrates on clinical quality and operating efficiency, and supports both theme-based analysis (clinical capability, performance evaluation, economic performance, efficiency, quality management, DRG performance, customers, cost, competitiveness) and role-based analysis (outpatient, medical technology, inpatient, health checkup, emergency, pharmacy, surgical, and international departments).