Integrated hospital operations management platform

Built on top of the performance system, the integrated smart hospital operations management platform helps hospitals rapidly establish an operations management system that meets the requirements of DRG/DIP payment, the national public hospital performance assessment, and high-quality development. It balances the tension between health insurance cost control and clinical discipline growth, eases the tension between the shift toward quality and efficiency and the shortage of operations talent, and moves departments from inertial operation to a goal-driven operating model. The engagement covers guidance on establishing the organizational structure and operating mechanisms, building operating capability, and deploying the matching integrated smart operations platform. Beyond conventional hospital operations analytics (BI), the platform embeds management models that automatically detect anomalies and analyze their causes, expressing the design principle of "priority first, anomalies first, causal analysis." It has been successfully deployed at commission-affiliated and provincial hospitals in Beijing, Shandong, Zhejiang, Jilin, and elsewhere.

Core capabilities

• Hospital-level operations platform: executive cockpit, smart operations wall display, and executive desktop, covering dedicated modules for outpatient services, surgery, inpatient services, workload, case mix, performance, revenue and margin, quality, equipment returns, materials, human resources, staff performance, and national assessment indicators.
• Department operations platform: department head cockpit, wall display, and workbench, providing case-specific analysis, revenue and margin analysis, case-mix analysis, workload analysis, performance analysis, human resources analysis, quality analysis, medical consumables analysis, and equipment returns analysis, organized around priority overview, early visibility of anomalies, causal analysis, intelligent prediction, and decision support.
• Multi-terminal access: smart operations wall display, desktop workbench, mobile workbench, and phone; the department operations mobile app is available for iOS and Android, and directs each user to the pages matching their role permissions.

Product strengths

The platform models and analyzes management scenarios at both hospital and department level around the 12 core operations management elements: clinical output, efficiency, quality, service items, case mix, resources, equipment, drug and consumable use, dedicated programs, revenue and margin, cost, and performance. Implementation focuses on seven steps — the goal measurement system, organizational capability, resource allocation rules, analysis processes and rules, process improvement, the performance evaluation mechanism, and system improvement — supported by hands-on operations coaching and continuously supplied industry baseline data.